What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners. Cookies contain information that is transferred to your device’s hard drive and help us recognise you when you return to our site, remember your preferences, and improve your overall gaming experience.
We use various types of cookies, including session cookies that are deleted when you close your browser, and persistent cookies that remain on your device for a specified period. Some cookies are essential for the operation of our gaming platform, while others help us analyse how our services are used and deliver targeted content and advertisements.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for website functionality, security, and account management. Enable core features like login, game loading, and payment processing. | Session to 12 months |
| Performance Cookies | Collect anonymous information about how visitors use our site, including page views, time spent, and error messages to improve performance. | 30 days to 2 years |
| Functional Cookies | Remember your preferences and settings, including language selection, game preferences, and customised features. | 30 days to 12 months |
| Targeting Cookies | Track your browsing habits to deliver relevant advertisements and promotional content both on and off our platform. | 30 days to 13 months |
How We Use Cookies
We utilise cookies for several important purposes that enhance your gaming experience and ensure the security of our platform. Our primary uses include authenticating your identity when you log into your account, maintaining your session while you play games, and remembering your preferred settings such as language and sound preferences.
Additionally, we use cookies to:
- Monitor and analyse website performance and user behaviour patterns
- Prevent fraudulent activities and ensure compliance with responsible gaming measures
- Personalise your gaming experience based on your preferences and playing history
- Deliver targeted promotional offers and bonuses relevant to your interests
- Facilitate secure payment transactions and account management functions
- Provide customer support by understanding your interaction history with our platform
Third-Party Cookies
Our website may contain third-party cookies from our trusted partners and service providers. These include analytics providers who help us understand how our website is used, advertising networks that deliver relevant promotional content, and payment processors that facilitate secure transactions. We work only with reputable third parties who maintain high standards of data protection.
Third-party cookies operate under their respective privacy policies, and we encourage you to review these policies to understand how your data is processed. While we cannot control third-party cookies directly, we ensure that all our partners comply with applicable UK and European data protection regulations. You can manage these cookies through your browser settings or by using our cookie preference centre.
Managing Your Cookie Preferences
You have complete control over your cookie preferences and can modify your settings at any time. Most web browsers automatically accept cookies, but you can adjust your browser settings to decline cookies or receive notifications when cookies are being sent. However, please note that disabling certain cookies may impact your ability to access all features of our gaming platform.
To manage cookies in different browsers:
- Chrome: Go to Settings > Privacy and Security > Site Settings > Cookies and site data
- Firefox: Access Options > Privacy and Security > Cookies and Site Data
- Safari: Navigate to Preferences > Privacy > Manage Website Data
- Edge: Select Settings > Site Permissions > Cookies and site data
- Internet Explorer: Choose Tools > Internet Options > Privacy tab
You can also use our cookie preference centre, accessible from the footer of our website, to customise your cookie settings without affecting essential functionality required for gaming and account management.
Data Protection and Security
We take the security and protection of your personal data seriously and implement robust measures to safeguard information collected through cookies. All cookie data is encrypted and stored securely in accordance with UK data protection legislation, including the Data Protection Act 2018 and retained GDPR principles following Brexit.
We limit access to cookie data to authorised personnel who require this information to provide and improve our services. Regular security audits are conducted to ensure our systems remain protected against unauthorised access, and we maintain detailed logs of data processing activities for compliance purposes.
Your cookie data is retained only for as long as necessary to fulfil the purposes outlined in this policy. We regularly review and delete outdated cookie data in accordance with our data retention schedule and legal obligations under UK gambling regulations.
Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any significant changes through our website or by email, and the updated policy will become effective immediately upon publication. We recommend reviewing this policy regularly to stay informed about how we use cookies.
The last update to this policy was made to ensure continued compliance with UK data protection regulations and to incorporate feedback from our users. We continuously monitor regulatory developments and industry best practices to maintain the highest standards of data protection and user privacy.
If you have any questions, concerns, or requests regarding our use of cookies, please contact our Data Protection Officer through our customer support channels. We are committed to addressing your inquiries promptly and transparently, ensuring you have complete understanding and control over your cookie preferences and data privacy settings.